Terms of Service

Last updated July 21, 2026

1. Agreement and scope

These Terms of Service ("Terms") are a binding agreement between you and Skylixor, LLC, doing business as UnDelay ("UnDelay," "we," "us," or "our"). They govern access to and use of www.undelayapp.com, undelay.app, www.undelaydashboard.com, www.undelaymaps.com, UnDelay-branded or customer-branded portals, mobile applications, APIs, virtual taxi queue and airport tools, artificial intelligence and generation features, and related products and services (collectively, the "Services").

By accessing or using the Services, creating an account, clicking to accept, signing an order form, or using the Services on behalf of an organization, you agree to these Terms and the UnDelay Privacy Policy. If you do not agree, do not use the Services.

2. Authority, eligibility, and organizational users

You must be at least eighteen years old and legally able to enter a contract. If you use the Services for a company, airport, government entity, transportation provider, prime contractor, or other organization, you represent that you have authority to bind that organization. "You" and "Customer" include that organization and its authorized users.

Government entities are bound only to the extent permitted by applicable law. Provisions concerning indemnification, arbitration, governing law, venue, confidentiality, public records, or limitations of liability may be modified by a signed government contract or order form.

3. Order of precedence and customer agreements

A signed master services agreement, software license agreement, order form, statement of work, data processing addendum, airport agreement, prime-contractor agreement, or government contract may contain additional or different terms. If there is a conflict, the signed document controls for the Services covered by that document, followed by these Terms, then any online plan or product terms.

Customer policies, airport operating rules, transportation regulations, and workplace requirements may also apply to particular users. UnDelay does not waive its rights unless it does so in a writing signed by an authorized representative.

4. Accounts and security

You agree to:

provide accurate and current registration, billing, and organizational information;
keep credentials, devices, and authentication methods secure;
use only accounts and permissions assigned to you;
promptly remove access for users who are no longer authorized;
notify us immediately of suspected unauthorized access, credential compromise, or security incidents;
accept responsibility for activity occurring through your account, except to the extent caused by UnDelay.

We may require multi-factor authentication, phone verification, identity verification, role approval, or administrator authorization. Accounts may not be sold, transferred, shared outside the authorized organization, or used to impersonate another person.

5. License to use the Services

Subject to these Terms, payment of applicable fees, and any customer agreement, UnDelay grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable subscription or authorized-use period for your internal business or governmental purposes.

No rights are granted except as expressly stated. The license does not include ownership of the Services, software, source code, models, templates, data structures, designs, documentation, or intellectual property.

6. Acceptable use

You may not, and may not permit another person to:

use the Services unlawfully, fraudulently, deceptively, or in violation of airport, transportation, procurement, employment, privacy, safety, or security requirements;
submit information you do not have the right or authority to submit, including confidential, personal, proprietary, export-controlled, classified, copyrighted, or regulated information;
use the Services to discriminate unlawfully, make prohibited eligibility decisions, facilitate surveillance unrelated to a legitimate operational purpose, or harm another person;
upload malware, malicious code, unlawful content, explicit sexual content, threats, harassment, hate content, or content that infringes rights;
attempt to gain unauthorized access, bypass authentication or usage limits, probe vulnerabilities, interfere with performance, or disrupt the Services;
reverse engineer, decompile, disassemble, scrape, frame, mirror, copy, or create a competing product from the Services except to the limited extent a restriction is prohibited by law;
use outputs, platform data, or service-generated data to train or develop a competing model, dataset, application, or service without UnDelay's written permission;
resell, sublicense, publish, or distribute the Services or raw service-generated data except as expressly authorized in a signed agreement;
remove proprietary notices, falsify operational events, manipulate queue position, spoof location, or evade airport or customer controls.

We may investigate suspected violations and may remove content, restrict features, suspend access, preserve evidence, or cooperate with customers and authorities.

7. Virtual taxi queue and airport operations

The virtual taxi queue and related airport tools may use precise location, geofences, queue status, parking and staging records, vehicle identifiers, driver or operator information, dispatch events, and administrative actions. By using these features, you authorize UnDelay and the relevant airport, transportation company, dispatcher, administrator, and authorized personnel to collect, view, use, and share that information for operations, security, reporting, billing, compliance, and service improvement.

You must follow airport rules, local laws, permits, transportation regulations, customer instructions, and safety requirements. You are responsible for lawful vehicle operation and for maintaining required licenses, permits, insurance, equipment, and qualifications.

UnDelay is a software provider, not a taxi company, transportation carrier, dispatcher of record, public-safety agency, or emergency service. Queue positions, wait times, routes, parking availability, dispatch instructions, notifications, maps, and geofence events may be delayed, inaccurate, unavailable, or changed by an authorized administrator. Airport and public-safety instructions always control.

An airport or authorized customer may remove a vehicle or user from a queue, change status, suspend or revoke access, audit activity, or retain records. UnDelay is not responsible for decisions made by an airport, transportation company, driver, passenger, dispatcher, or government entity.

8. Artificial intelligence and generated outputs

The Services may generate pricing models, reports, recommendations, comparisons, projections, summaries, code, app configurations, workflows, and other outputs using artificial intelligence. Outputs are probabilistic and may be inaccurate, incomplete, outdated, non-unique, or unsuitable.

Outputs are not legal, procurement, accounting, tax, investment, engineering, transportation-safety, cybersecurity, or other professional advice. A generated price is not a binding quote, bid, appraisal, cost certification, market value, or guarantee of profitability or contract award. You are responsible for independent review, source verification, testing, approvals, accessibility, security, and compliance before relying on or deploying any output.

Do not submit confidential or regulated information unless you are authorized and the applicable customer agreement permits it. Inputs and outputs may be processed by third-party model providers. Availability, model selection, limits, and output quality may change.

9. Customer Content

"Customer Content" means information, prompts, files, documents, images, videos, URLs, data, text, instructions, code, trademarks, and other material you or your authorized users submit to the Services, excluding Service Data and Generated Output as defined below.

As between you and UnDelay, you retain rights you lawfully hold in Customer Content. You represent and warrant that you have all permissions, notices, consents, licenses, and lawful bases needed for UnDelay to process Customer Content under these Terms and the Privacy Policy.

You grant UnDelay and its affiliates, contractors, service providers, and model providers a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, transmit, display, modify, translate, analyze, create derivative works from, and otherwise process Customer Content to provide, operate, secure, support, evaluate, improve, market, and develop the Services and related models. This license continues for the time reasonably necessary to provide the Services, comply with law, maintain backups, enforce agreements, resolve disputes, and preserve improvements, de-identified data, or derived data that do not identify you.

10. UnDelay ownership, Service Data, and Generated Output

"Service Data" means data generated, recorded, computed, inferred, structured, or derived through the operation or use of the Services, including queue events, dispatch and parking events, geofence events, timestamps, audit trails, system logs, telemetry, usage patterns, performance metrics, benchmarks, analytics, reports, scores, inferences, configurations, model improvements, and aggregated or de-identified data. "Generated Output" means content generated or transformed by the Services, including AI-generated pricing models, reports, recommendations, projections, summaries, code, app configurations, workflows, analyses, and derivative content, excluding the portions of Customer Content reproduced verbatim.

To the maximum extent permitted by law and subject to a controlling signed customer agreement, UnDelay owns all right, title, and interest in and to the Services, Service Data, Generated Output, software, source code, object code, models, prompts, templates, designs, documentation, inventions, know-how, improvements, and all related intellectual-property rights. To the extent any such rights vest in you, you hereby assign those rights to UnDelay and agree to execute documents reasonably necessary to confirm that ownership.

For a paid account in good standing, UnDelay grants you a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, display, deploy, and commercialize Generated Output for your business or governmental purposes, subject to these Terms, third-party rights, and any customer agreement. This license does not permit resale of the Services, raw Service Data, UnDelay models or templates, or use of the output to train a competing model or service.

UnDelay may use Service Data, Generated Output, Customer Content, feedback, generalized ideas, techniques, and know-how to operate, analyze, secure, improve, market, and develop the Services and related offerings. UnDelay may use and disclose aggregated or de-identified data without restriction to the maximum extent permitted by law. No output is exclusive, and similar or identical output may be generated for others.

Nothing in this section eliminates non-waivable privacy rights or transfers ownership of a natural person. Personal information remains subject to the Privacy Policy and applicable law.

11. Feedback

If you provide suggestions, ideas, requests, corrections, ratings, or other feedback, you grant UnDelay a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable right to use, commercialize, modify, publish, and incorporate the feedback for any purpose without compensation or attribution.

12. Confidentiality

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will use it only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel and providers who need to know and are bound by confidentiality obligations.

Confidential information does not include information that is publicly available through no breach, already known without restriction, independently developed, or lawfully received from another source. A party may disclose information when legally required after providing notice when legally permitted.

For government and public-sector customers, public-records, freedom-of-information, procurement, audit, and records-retention laws may require disclosure. UnDelay does not guarantee that information held by a public entity will be exempt from disclosure.

13. Privacy and data protection

Our Privacy Policy describes our information practices and is incorporated into these Terms. You agree to provide legally required notices and obtain permissions for Customer Content and for users you authorize. If UnDelay processes personal information on behalf of an organizational customer, additional data-processing terms may apply.

You may not direct UnDelay to process personal information in violation of law. You must use role-based access, remove former users, protect exported data, and avoid collecting more information than reasonably necessary. You are responsible for responding to requests and obligations that apply to you as a controller, business, employer, airport, public agency, transportation company, or data owner.

14. Third-party services and integrations

The Services may integrate with or link to third-party products, including cloud hosting, identity, mapping, payment, communications, analytics, artificial intelligence, app stores, and customer systems. Third-party services are governed by their own terms and privacy policies. UnDelay does not control and is not responsible for third-party services, availability, content, security, data practices, fees, or changes.

You authorize UnDelay to exchange information with third-party services you enable. Some open-source or third-party code included in Generated Output may be subject to separate license terms.

15. Fees, subscriptions, credits, and taxes

Fees, plan limits, included credits, renewal periods, usage charges, and other commercial terms are shown at purchase or in an order form. Unless an order form states otherwise, subscriptions automatically renew for successive periods until canceled before renewal. You authorize recurring charges to the payment method on file.

Credits are a limited contractual right to use eligible features. Credits are not money, stored value, property, or a security; have no cash value; are non-transferable; and may be subject to expiration, model multipliers, feature availability, or usage rules disclosed in the plan or at purchase. Unused credits and subscription fees are non-refundable except where required by law or expressly stated in writing.

You are responsible for applicable taxes, duties, and government charges, excluding taxes on UnDelay's net income. We may change prices or plan terms upon notice effective at the next renewal or as otherwise permitted by the applicable agreement. We may suspend paid features for overdue amounts.

16. Trials, beta services, and changes

Trials, demonstrations, previews, beta features, and free services are provided for evaluation and may be limited, changed, suspended, or discontinued at any time. They may contain errors and may not receive the same support, security commitments, service levels, backups, or retention as generally available paid Services.

We may modify the Services, models, features, limits, interfaces, or documentation. We will use commercially reasonable efforts to provide notice of material reductions to paid core functionality when practical, subject to emergencies, security, law, third-party changes, and customer agreements.

17. Public-sector and procurement use

The Services may assist with public-sector pricing, research, market comparisons, RFI/RFQ/RFP materials, budgets, and procurement workflows. You are solely responsible for complying with procurement laws, ethics rules, lobbying restrictions, cost or pricing requirements, records laws, accessibility requirements, security standards, conflicts rules, and submission instructions.

UnDelay does not guarantee eligibility, responsiveness, compliance, award, funding, savings, revenue, or government approval. Generated materials must be independently reviewed before submission. Nothing in the Services creates an agency, fiduciary, lobbying, legal-advisor, prime-contractor, subcontractor, carrier, or government relationship unless established in a signed agreement.

18. Suspension and termination

You may stop using the Services at any time and may cancel a subscription as provided in the account or order form. Cancellation does not create a refund unless required by law or stated in writing.

We may suspend, restrict, or terminate access immediately if we reasonably believe there is nonpayment, a security risk, unlawful activity, misuse, a violation of these Terms or customer rules, risk to another person or the Services, or a legal requirement. An airport or organizational customer may also remove or suspend its users.

Upon termination, your right to access the Services ends. We may delete or disable Customer Content according to the Privacy Policy, retention schedule, and customer agreement. You are responsible for exporting needed data before termination. Provisions that by their nature should survive will survive, including ownership, licenses, confidentiality, fees, disclaimers, limitations, indemnification, dispute terms, and general provisions.

19. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, SERVICE DATA, GENERATED OUTPUT, MAPS, QUEUE INFORMATION, DISPATCH INFORMATION, REPORTS, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." UNDELAY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

UNDELAY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE, SECURE, OR SUITABLE; THAT DATA WILL BE PRESERVED; THAT OUTPUTS WILL BE ACCURATE, UNIQUE, OR LAWFUL; OR THAT QUEUE, LOCATION, PARKING, ROUTE, DISPATCH, PAYMENT, OR NOTIFICATION INFORMATION WILL BE TIMELY OR CORRECT. YOU USE THE SERVICES AND RELY ON OUTPUTS AT YOUR OWN RISK.

20. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDELAY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, PROVIDERS, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, BUSINESS, DATA, OR GOODWILL; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; TRANSPORTATION DELAYS; LOSS OF QUEUE POSITION; FAILURE TO RECEIVE A CONTRACT OR AWARD; OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO UNDELAY FOR THE AFFECTED SERVICES DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS FOR FREE SERVICES. A SIGNED CUSTOMER AGREEMENT MAY STATE A DIFFERENT CAP.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply. Nothing excludes liability that cannot lawfully be excluded.

21. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless UnDelay and its affiliates, officers, employees, contractors, providers, and partners from claims, damages, losses, liabilities, judgments, penalties, costs, and reasonable attorneys' fees arising from Customer Content, your use of the Services, your products or deployments, your violation of law or these Terms, infringement of rights, employment or transportation disputes, airport operations, or decisions made using outputs.

UnDelay will provide reasonable notice and may control the defense and settlement. You may not settle a claim in a way that admits fault by or imposes obligations on UnDelay without written consent. Government entities are subject to this section only to the extent permitted by law and their signed agreement.

22. Dispute resolution and arbitration

Before filing a claim, each party will provide written notice describing the dispute and attempt in good faith to resolve it for at least thirty days. Notices to UnDelay must be sent to contact@undelayapp.com and the mailing address below.

Except for eligible small-claims matters, claims seeking injunctive relief for intellectual-property or unauthorized-access violations, and claims involving a government entity where arbitration is prohibited, any dispute arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules. Arbitration may occur by video, telephone, documents, or in Atlanta, Georgia, unless the parties agree otherwise or applicable rules require another location.

YOU AND UNDELAY WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party and only to the extent necessary to resolve that party's claim.

You may opt out of arbitration by emailing contact@undelayapp.com within thirty days after first accepting these Terms. The email must include your name, account email, organization, and a clear statement that you opt out of arbitration. Opting out does not affect other Terms.

23. Governing law and venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. For disputes not subject to arbitration, the state and federal courts located in Fulton County, Georgia have exclusive jurisdiction and venue, unless a signed government or customer agreement requires otherwise.

24. Electronic communications and notices

You consent to receive agreements, notices, disclosures, invoices, and other communications electronically. We may provide notice through the Services, by email, or through the contact information in your account. You are responsible for keeping contact information current. Notices to UnDelay must be sent to contact@undelayapp.com, with a copy by mail for formal legal notices.

25. Changes to these Terms

We may update these Terms by posting a revised version and changing the "Last updated" date. Material changes will apply prospectively and may be communicated through the Services or by email. Continued use after the effective date constitutes acceptance, except where law or a signed agreement requires another method of acceptance.

26. General terms

These Terms and incorporated agreements are the entire agreement concerning the Services covered by them. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

You may not assign these Terms without UnDelay's written consent. UnDelay may assign them in connection with an affiliate, financing, merger, acquisition, reorganization, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.

Headings are for convenience. "Including" means "including without limitation." There are no third-party beneficiaries unless expressly stated.

27. Contact

Skylixor, LLC d/b/a UnDelay
Attn: Legal
2221 Peachtree Rd STE-D 494
Atlanta, Georgia 30309
Email: contact@undelayapp.com