We analyze radio transcripts from more than 800 airports worldwide.
Patent Pending Technology
•Our devices are configured to have enough processing power to convert hundreds of radio conversations into text simultaneously
•With this data, airlines, airports and travel companies can find out if a flight will be delayed a significant amount of time before that delay is reported
HOW OUR SOLUTION SOLVES THE AVIATION INDUSTRY'S BIGGEST PROBLEM
Flight delays cost the airline industry $8.2 billion annually. Airline related disruptions account for nearly 50% of all operational delays. Flight plans that indicate a plane’s flight path and ETA constantly change due to irregular operations which increase overall labor and fuel costs. Airlines implement flight re-timing algorithms which adjust flight times to achieve target schedule reliability. A case study showed that with improved data handling methods, a flight plan’s departure delay time can be reduced from 1,816 minutes to 1,278 minutes. Today, more than half of the world's airports lose money. To overcome this problem, the overall airport network model needs to improve. Flight delays and congestion can propagate to other airports and may finally disseminate over the entire network. Due to flight delays and cancellations, airports lose money due to lack of efficiency and a decrease in travelers. If a customer is denied boarding due to their flight being overbooked, they could be owed up to $1,350 in compensation. Over 130 countries have signed up to the Montreal Convention which ensures that all passengers can claim money back from airlines when they have lost money or time due to a flight disruption. When travel companies have access to the reason why a flight is delayed in real-time, they can easily get a customer their refund. By utilizing AI and advanced technology, the efficiency of flight plans will increase, and the amount of flight delays will be reduced
By analyzing radio conversations, we can determine the exact cause of a flight delay at a specific time. We use AI to segment radio transcripts into delay categories such as weather, airline internal codes, baggage, ramp handling and other miscellaneous reasons. With sentiment analysis, we detect the positivity or negativity of different transmissions in different regions. Airlines, airports and travel companies will now be able to search the details of thousands of conversations in seconds instead of listening to hours of recorded audio. For example, if a transcript states “Heavy Atlanta number 1006 right", this means that the flight has an excess of 300,000lbs, which delays takeoff. Airline employees typically reduce the number of passengers or luggage to reduce weight. Now gate agents, aircraft lead agents and ramp handlers can switch out luggage and passengers faster with real-time information. If a transcript states “4202 is gonna probably be delayed for you. We just got a phone call from the Addison airport”, all airports connected to DFW and airlines serving flights from and to DFW will be alerted that flight 4202 might be delayed. Airlines and airports can now account for open runways, missing passengers and missing luggage. Another example of a message we provide is “Do you feel your engine started? … Texas 5 (is) a heavy lift. Juliet monitor 11 and appoint one. You have been released.” If a flight is experiencing engine problems, other flights can take off due to limited runway space. Travel companies can help a customer receive flight compensation since this delay was caused by the airline’s engine failure.
We have developed proprietary hardware technology which converts hundreds of radio conversations into text simultaneously. With this data, airlines, airports and travel companies can find out if a flight will be delayed before that delay is reported.